Customer Service Personnel Wanted

Full-Time

• Answer or call drivers to find out about their needs, complaints or other problems related to daily operations/services and resolve them; • Checking the compliance of employees with the given indexes and productivity criteria; • Effective and accurate response to calls, explanation of possible solutions; • Engaging in active listening to callers, confirming or clarifying information, and dispelling angry customers as needed; • Building strong relationships with drivers and other members of the call center team based on trust and reliability; • Proper use of software, databases, scripts and tools. Good PC skills; • Understanding and striving to meet or exceed call center performance while delivering superior, consistent driver service; • Selling or recommending products or services that may better suit the needs of the company, connecting new drivers to the system.

• Strong time management and decision making skills. • Adaptability and accountability. • Fluency in multiple languages may be required. • Finished education • Experience at least 1 year NB: You will be required to perform any other task as assigned by the General Manager

Shs and diploma

less than 1 year